Peruse and investigate current research on the topic of citizen-informed performance measures


FCNY Center on Government Performance Listening to the Public: Focus Group Research
Association of Government Accountants (AGA) Certificate of Achievement in Service Efforts and Accomplishments Reporting
GASB- Special Report dated August 2003 Reporting Performance Information: Suggested Criteria for Effective Communication
GASB research report on citizen discussion groups This report summarizes the results of nineteen citizen discussion groups held throughout the United States between November 2000 and July 2001.
Listening to the Public: Adding the Voices of the People to Government Performance Measurement and Reporting Presentation to the Florida Benchmarking Consortium 2008 Fall Conference by Nancy Allendorf, Program Officer, Center on Government Performance, National Center for Civic Innovation