Citizen-Informed Performance Measurement via Alfred P. Sloan Foundation - Florida Benchmarking Consortium

 
     
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Citizen-Informed Performance Measurement via Alfred P. Sloan Foundation


FBC Issues Interim Sloan Grant Report: Citizen Focus Group Results
In August 2007, the Florida Benchmarking Consortium FBC received a Sloan Foundation grant to facilitate citizen participation in performance measurement, called “Citizen-Informed Performance Measures for Florida Local Governments”. This award provided $45,000 over the course of eighteen months to address citizen participation in performance measurement. The project consists of a three-pronged strategy for the development and incorporation of citizen-informed outcome measures into the FBC performance measurement process: Facilitation of Citizen Meetings; Inclusion of Citizens on FBC Service Category Committees; and Enhancement of FBC Website for Citizen-Government Collaboration.

This report was developed at the request of the Florida Benchmarking Consortium FBC and as part of the Alfred P. Sloan Foundation grant. The UCF Center for Community Partnerships and the John Scott Dailey Florida Institute of Government staff, in collaboration with the FBC, facilitated five focus groups that were held throughout Florida during the months of February and March 2008. One hundred and four citizens participated in the focus groups. The focus group discussions were facilitated using the following service categories as content area guides for group input: Police, Fire and Rescue, Planning/Growth Management, Code Enforcement, Parks and Recreation, Road Repair, Water/Waste Water, and Storm Water/Drainage. The full report details the focus group implementation process and results from the group discussions.

Full Report (124 pages)

The Executive Summary provides a synopsis of the most important findings from the focus groups, by service category and across service categories. In addition, recommendations to the Florida Benchmarking Consortium were made with a focus on strategy and implementation.

Executive Summary (11 pages)

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