Item # Sub-Service Measure Formula/Code Units FR1 Staffing/Expenses - Emergency Response Number of full-time and part-time career positions budgeted for emergency operations personnel Positions FR2 Staffing/Expenses - Emergency Response Number of volunteer positions for emergency operations personnel Positions FR3 Staffing/Expenses - Emergency Response Expenditures for Emergency Response US dollars FR4 Staffing/Expenses - Fire Prevention Inspection Number of paid full and part-time employees serving as fire inspectors Inspectors FR5 Staffing/Expenses - Fire Prevention Inspection Expenditures for Fire Prevention Inspection US dollars FR6 Staffing/Expenses - Fire - Support Number of full and part-time employees in Fire Rescue Support positions Employees FR7 Staffing/Expenses - Fire - Overall Number of total positions Positions FR8 Staffing/Expenses - Fire - Overall Total FR operating expenses US dollars FR9 Call Processing and Response Total number of structure fire calls dispatched (including canceled calls) Calls Dispatched FR10 Call Processing and Response Number of structure fire calls responded (excluding canceled and no action taken calls) NFIRS count: 111, 113, 114,121 Responses FR11 Call Processing and Response Number of vehicle, trash, brush and other fire calls responded (excluding canceled and no action taken calls) NFIRS count: All other 100 series not listed in FR9 Responses FR12 Call Processing and Response Number of fire and other alarm calls responded (excluding canceled and no action taken calls) NFIRS count: All 700 series calls Responses FR13 Call Processing and Response Number of hazmat calls responded (excluding canceled and no action taken calls) NFIRS count: All 200 and 400 series calls Responses FR14 Call Processing and Response Number of non-fire, non-medical, non-hazmat service calls responded (excluding canceled and no action taken calls) NFIRS count: All 500 and 600 series calls Responses FR15 Call Processing and Response Total number of Non-EMS/Rescue Calls dispatched to Units (including canceled calls) NFIRS count: All non-300 series calls Calls Dispatched FR16 Call Processing and Response Total Number of EMS and RESCUE calls dispatched (including medical alarms, canceled and no action taken calls) NFIRS count: All 300 series calls plus all EMS calls Calls Dispatched FR17 Call Processing and Response Number of cardiac arrest calls responded Responses FR18 Call Processing and Response Number of cardiac arrest transports Transports FR19 Call Processing and Response Number of successful pre-hospital resuscitations involving cardiac arrests Incidents FR20 Call Processing and Response Number of stroke-related incident responses Incidents FR21 Call Processing and Response Number of building fire call response times (turnout + travel) equal to or less than 5 minutes (NFPA 1710 benchmark) NFIRS count: 111, 113, 114, 121 Responses FR22 Call Processing and Response Number of building fire calls (turnout + travel) greater than 5 minutes and equal to or less than 9 minutes (NFPA 1710 benchmark) NFIRS count: 111, 113, 114, 121 Responses FR23 Call Processing and Response Number of building fire calls with total response time less than or equal to 9 minutes NFIRS: 111, 113, 114, 121 FR19 + FR20 Responses FR24 Call Processing and Response Number of building fire calls timed from the moment the calls are answered to the end of their associated dispatch at two minutes or less (NFPA 1221 benchmark) Calls Dispatched FR25 Call Processing and Response Total number of EMS and RESCUE call responses, excluding canceled calls Internal CAD Times/Total NFIRS #32 and 300 Series Responses FR26 Call Processing and Response Number of EMS call response times (turnout + travel) where a BLS unit is on scene in less than 5 minutes (NFPA 1710 benchmark) Internal CAD Times/Total NFIRS #32 and 300 Series Responses FR27 Call Processing and Response Number of EMS call response times (turnout + travel) where an ALS unit is on scene in less than 9 minutes (NFPA 1710 benchmark) Internal CAD Times/Total NFIRS #32 and 300 Series Responses FR28 Call Processing and Response Number of EMS call response times (turnout + travel) where a TRANSPORT unit is on scene in less than 9 minutes (NFPA 1710 benchmark) Internal CAD Times/Total NFIRS #32 and 300 Series Responses FR29 Call Processing and Response Number of EMS calls timed from the moment the calls are answered to the end of their associated dispatch at two minutes or less (NFPA 1221 benchmark) Internal CAD Times/Total NFIRS #32 and 300 Series Responses FR30 Call Processing and Response Average number of Advanced Life Support transport units available Total of units per day for 365 days / 365 Units FR31 Firefighting Number of actual fires suppressed by Fire personnel NFIRS: All 100 series calls. NFIRS Action Code 11 Fires FR32 Firefighting Number of civilian injuries due to fire NFIRS: Casualty Report Injuries FR33 Firefighting Number of civilian deaths due to fire NFIRS: Casualty Report Deaths FR34 Firefighting Total estimated dollar property loss for all fire incidents NFIRS: All 100 series calls US dollars FR35 Firefighting Total estimated dollar property saved NFIRS: All 100 series calls US dollars FR36 Risk Reduction Number of commercial buildings inspected (including flow check) Inspections FR37 Risk Reduction Number of commercial buildings total Buildings FR38 Risk Reduction Number of cases brought into voluntary compliance prior to paid citation/ fining Cases FR39 Risk Reduction Number of cases brought into compliance following a paid citation/ fining Cases FR40 Risk Reduction Number of school inspections Inspections FR41 Risk Reduction Number of structures with pre-plans Structures FR42 Policy/Procedures - Fire - Overall Established a community standard of coverage which is based on a risk assessment model? Yes(1)/No(0) FR43 Policy/Procedures - Call Processing Medical protocols for dispatch Yes(1)/No(0) FR44 Policy/Procedures - Call Processing Fire protocols for dispatch Yes(1)/No(0) Measures below are automatically calculated based on input above. FR45 Call Processing and Response Percentage of building fire call response times (turnout + travel) equal to or less than 5 minutes (NFPA 1710 benchmark) (FR21/FR10)*100 Percentage FR46 Call Processing and Response Percentage of building fire calls (turnout + travel) greater than 5 minutes and equal to or less than 9 minutes (NFPA 1710 benchmark) (FR22/FR10)*100 Percentage FR47 Call Processing and Response Percentage of building fire calls with total response time less than or equal to 9 minutes (FR23/FR10)*100 Percentage FR48 Call Processing and Response Percentage of building fire calls timed from the moment the calls are answered to the end of their associated dispatch at two minutes or less (NFPA 1710 benchmark) (FR24/FR9)*100 Percentage FR49 Call Processing and Response Percentage of EMS call response times (turnout + travel) where a BLS unit is on scene in less than 5 minutes (NFPA 1710 benchmark) (FR26/FR25)*100 Percentage FR50 Call Processing and Response Percentage of EMS call response times (turnout + travel) where an ALS unit is on scene in less than 9 minutes (NFPA 1710 benchmark) (FR27/FR25)*100 Percentage FR51 Call Processing and Response Percentage of EMS call response times (turnout + travel) where a TRANSPORT unit is on scene in less than 9 minutes (NFPA 1710 benchmark) (FR28/FR25)*100 Percentage FR52 Call Processing and Response Percentage of EMS calls timed from the moment the calls are answered to the end of their associated dispatch at two minutes or less (NFPA 1710 benchmark) (FR29/FR16)*100 Percentage FR53 Call Processing and Response Total calls dispatched SUM FR15:FR16 Call count FR54 Call Processing and Response Non-EMS calls dispatched to as percent of total calls (FR15/FR53)*100 Percentage FR55 Call Processing and Response EMS calls dispatched to as percent of total calls (FR16/FR53)*100 Percentage FR56 Call Processing and Response Cost per call dispatched FR3/FR53 Dollars